Maria Christina f.

Hi, Thank you so much for viewing my profile. I have been working in customer support since 2009 and while working remotely, I have already proven myself. I work with integrity, I am reliable, I work with minimal supervision, I'm a team player, I can be trusted especially with classified information and high-risk tasks. I'm a result-oriented person. I am always open to learning new things and I'd say I am a customer service expert. I don't just provide good customer service, I make sure to provide exceptional service by valuing clients time, making them feel prioritized, listening and understanding their concerns, making follow-ups, and going the extra mile if needed. My goal is that when they ended the call, they are relieved, happy, knowing that I was able to help. I also make sure to finish my assigned task on time. I handled different accounts for customer service and helpdesk. Because of the pandemic, I decided to be a freelancer where I can work from home. My goal is to provide exceptional support and be an asset to the company and build a long-term relationship where I can help and contribute to the success and growth of the business, especially those start-ups. Support: Customer service eCommerce drop shipping Email/ Ticketing Chat Generate leads using google Google search Phone support (Prefer very minimal phone calls) TOOLS: Teams Outlook Zendesk Tawk.to osTicket TSYS Freshdesk Skype Excel Canva Axxess Axiscare Indeed Clarify Active Directory Remote Desktop Team Viewer SCCM Deployment Service Now Siebel Citrix Hometrak Slack Shopify Autotask Powerpoint Google Sheets & Doc Splashtop AWS Phone system Zoom Discord Web hosting WooCommerce system: Asus Laptop Processor Intel(R) Core(TM) 5 120U (1.40 GHz) Installed RAM 24.0 GB Graphics card Intel(R) Graphics (128 MB) Storage 126 GB