Dionisio B.

With a proven track record in customer support and technical assistance, I bring extensive experience and expertise in utilizing Zendesk and Freshdesk applications. My diverse background includes working in a Business Process Outsourcing (BPO) environment and supporting SaaS and e-commerce companies with their technical and customer service needs. Skills: - Customer Support: Expertise in Zendesk and Freshdesk applications. - Technical Support: Proficient in handling technical inquiries and providing efficient resolutions. - Data Entry: Detail-oriented and organized, delivering accurate data entry services with quick turnaround times. - Communication: Excellent written and verbal communication skills, ensuring clear and effective interaction with customers. - Problem Solving: Strong analytical and problem-solving abilities, capable of handling complex technical issues. - Adherence to SOPs: Ability to follow company Standard Operating Procedures meticulously. What I Offer: - High Accuracy: Consistently delivering work with an accuracy rate of 96-100%. - Quick Turnaround: Efficient in providing timely support and meeting performance metrics. - Organized and Detail-Oriented: Ensuring all tasks are completed with attention to detail and organization. I am dedicated to providing exceptional customer support and technical assistance, helping businesses maintain high levels of customer satisfaction and operational efficiency. If you're looking for a reliable and experienced professional to handle your customer support and technical needs, let's connect!