Sean Michael S.

Administrative Operations Specialist | Operation Support

Businesses don't usually need another person to simply "help with admin." They need someone who can take recurring operational work off their plate, keep customers taken care of, organize information, follow up on outstanding tasks, and make sure important details don't get missed. That's where I come in. I’m an Administrative Operations Specialist with 7+ years of experience supporting U.S. and Australia-based companies across administrative operations, customer support, logistics, compliance documentation, payroll coordination, proposal support, and CRM/database management. I've handled customer communication across email, chat, and SMS, maintained employee and business records, coordinated documentation, supported payroll and onboarding processes, managed logistics-related tasks, and helped keep internal workflows moving. I'm comfortable stepping into existing processes, learning how your business operates, and taking ownership of recurring work without needing constant supervision. If something needs to be tracked, documented, followed up on, organized, or communicated, I’m comfortable owning it. Areas I can support: • Administrative and operations support • Customer service and escalation management • Email, chat, and SMS support • CRM and database management • Logistics and order coordination • Employee, onboarding, and compliance documentation • Payroll coordination and administrative records • Proposal, RFP, and RFQ support • Workflow and task coordination • Research, data entry, and document management Tools I've worked with include Google Workspace, Microsoft Office, Gorgias, ShipStation, ClickUp, QuickBooks, Salesforce, Freshdesk, Front, Dropbox, HelloSign, and other CRM and business management systems. My goal isn't to simply complete tasks from a checklist. It's to become someone you can rely on to keep a part of the business organized, responsive, and moving forward. If you need dependable operational support that can work independently and communicate clearly, I can help.