Jaime L.

Energetic and results-driven professional with more than a decade of experience in customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regarding products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Results-oriented Customer Service professional with a 10-plus-year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Areas of expertise include: – Customer relationship management – MS Word, Excel, PowerPoint – Customer account creation I am always available and I am ready to take on the challenge.