Ruby V.

My name is Ruby Valles, and I bring over ten years of dedicated experience in the customer service industry. As a versatile professional, I have earned a reputation as a Customer Service Rockstar with a comprehensive skill set. In my previous role at a Gaming Online Shop, I served as a Zendesk expert, handling a myriad of responsibilities ranging from data entry and appointment setting to providing email and chat support. I efficiently processed customers' orders, ensured order approvals, and promptly addressed customer inquiries and issues, contributing to a seamless customer experience. Prior to my tenure at the Gaming Online Shop, I served as a Customer Service Representative at AT&T, where I honed my communication and problem-solving skills. Additionally, my technical expertise was further enhanced during my tenure at McAfee, where I provided technical support, addressing and resolving customers' computer-related issues. Furthermore, my experience extends to financial services, having worked as a Customer Service Representative for H&R Bank. In this role, I successfully assisted customers with their tax refund filings, showcasing my ability to navigate complex processes and deliver high-quality service. I also contributed to the success of Bell Canada as a Technical Support Representative. I troubleshoot computers, mobile devices, modems, and other gadgets. I was also a Customer Service Representative on various seasonal accounts that answers to customers calling in to make their orders for the holidays last 2023. This experience has sharpened my sales skills, and I was able to excel even awarded for the most Upsell offers. Most recently, I was an administrative assistant for a Real Estate company based in Australia. My tasks were replying to email inquiries in behalf for the real estate agent, scheduling for appointments in his calendar, filling up paperwork’s such as agreements and presentations. I also did cold calling and follow-up calls. I am confident that my dedication, eagerness to learn, and extensive background in assisting customers make me an ideal candidate for this role. I am enthusiastic about the opportunity to contribute to your team and further thrive in the customer service industry. Should you wish to discuss my expertise further, please feel free to reach out to me. I am eager to elaborate on how my skills align with the requirements of your organization.