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Raymond B.
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Raymond B.

Virtual Customer Service Rep, Excel Expert, & Virtual Assistant

5 Star Upwork Freelancer. 100% Job Success. Top Rated Plus. I am currently looking for full-time or part-time work, as a virtual assistant or virtual customer service representative or related job / position. I have worked as a customer service and tech support agent for Zendrop, Medhumor Medical Publications, Tokyo Techies, Verbalicity, Philadelphia Nanny Network and many other clients. I have also worked as a virtual assistant for MRA Property Management Inc, SG Consultants, High Thrive, GTA Mortgage Pros, Big4Bio and many other clients. I have worked as an excel expert, dealing with excel data cleaning and excel spreadsheet remake projects with Oxford Properties, FCR, BKC, TANigible Accounting and other clients. Able to cleanup, standardization, and consolidation of multiple Excel spreadsheets onto one spreadsheet. Have advanced Excel sheets skills, such as using filters, formulas, data validation, and VLOOKUP/XLOOKUP. I have experience in posting blogs, posting ads, managing calendars and booking appointments, managing and answering emails, booking travel, data research, transcribing, video conferencing moderating, copywriting, proofreading, light bookkeeping/accounting, and I have done many other variety of tasks. I am extremely proficient in all Microsoft Office programs and I have used Google Suites majority of the time. Intermediate in using Excel spreadsheets. I have use a variety of CMS tools, such as, Slack, Asana, Trello, Hubspot, Norton, Monday, and different Real Estate CMS platforms. I have a college degree in Instrumentation Engineering Technology. Finished first in the class and took other additional courses. I am confident that I can be an asset to different clients that need a reliable, hard working freelancer. I can provide a more detail CV when requested.

🇨🇦Toronto, Canada$14/hr100% JSS4.60 (43)Since Jun 2017
GlobeUpwork

Earnings and projects

MRR
$3.5k

Last 6 months ÷ 6

World#9,809 / 412k
🇨🇦Country#268 / 7,133
Revenue, last 30 days
$3.8k

Last 6 months: $21k

World#8,719 / 412k
🇨🇦Country#248 / 7,133
Total earnings
$159k

Billed in all: $168k

World#21,552 / 412k
🇨🇦Country#519 / 7,133
Per project
$2.5k

$1.2k in the last 6 months

World#64,981 / 412k
🇨🇦Country#1,134 / 7,133
Projects, last 6 months
17
29% fixed71% hourly
World#7,985 / 412k
🇨🇦Country#143 / 7,133
Projects in all
64

Across 77 contracts

34% fixed66% hourly
World#47,317 / 412k
🇨🇦Country#893 / 7,133

Earnings, last 30 days

$168k+$3.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$164k$166k$168k$170kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Email Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #16US English Dialect1,209 freelancers · 🇨🇦 #1Top 1%
  2. #69Customer Satisfaction3,986 freelancers · 🇨🇦 #3Top 2%
  3. #87Google Workspace6,041 freelancers · 🇨🇦 #5Top 1%
  4. #88Amazon Seller Central2,914 freelancers · 🇨🇦 #2Top 3%
  5. #110Zendesk5,908 freelancers · 🇨🇦 #1Top 2%
  6. #125Management Skills6,116 freelancers · 🇨🇦 #1Top 2%
  7. #146Online Chat Support11,527 freelancers · 🇨🇦 #3Top 1%
  8. #174Email Support14,954 freelancers · 🇨🇦 #4Top 1%