Regilyn S.

Looking for assistance in customer service, chargeback management, assistant for payment processing or administrative tasks? Whether you need a helping hand with handling inquiries, managing chargebacks efficiently, resolving alerts (Ethoca, Verifi) or support as an admin or virtual assistant, I'm here to lend my expertise With over 10 years in business process and outsourcing, I've excelled in roles such as inbound customer service, live chat, email support, and e-commerce admin assistance. I also offer expertise as a pre-underwriter and sales support specialist in customized payment processing. If you need reliable support to streamline your operations, let's collaborate! **Managing Orders/Validating Shipping address Creating new orders in the crm Correcting their shipping address Process reshipments Experience using Shipstation, Shiphero, (managing orders, merging orders, creating shipping labels, checking on holds or invalid addresses and correcting them) Experience using Canadapost, Melissa data and USPS lookup to validate the shipping addresses ** Ecommerce Customer support agent/Reamaze/Zendesk Email Support /Chat Agent Responsible for handling questions, comments and complaints regarding a particular product. Provide solutions. Provide positive product information, discounts to keep the product. Issuing return merchandise authorization Managing the orders Processing refunds for cancelled, not yet fulfilled order or returned products, and cancelling the order or subscription. Knowledgeable using crms such as sticky.io, konnective, Shopify, woocommerce, Shipstation, response Crm, Velox, Chargeflow and Sublytics. Knowledgeable using the ticketing software Zendesk and Reamaze Filing lost and stolen claims to logistics and shipping like in FedEx, USPS and UPS. **Amazon Seller Sentral Customer support Responds to customer inquiries Check the status of their orders Managing the orders Process refunds Process returns **Social Media Moderator Check messages, comments, likes, and shares Respond to messages and comments Delete or hide offensive or inappropriate comments Send invites to people who likes or share the comments to like the page **Admin Assistant/Executive Assistant Working closely with the CEO and director of the company. Working on different projects with provided training and instructions **Admin Team Leader Delegating the tasks to the team members Making sure the team hits their quota Auditing, and quality checking the team's work Coaching Productivity reporting. Communicate with the other department **Chargeback Manager/Dispute Manager/Representments Specialist Helping merchants prevent and resolve fraud and chargebacks using Verifi and Ethoca services Chargeback representments by gathering compelling evidence to win the cases. Resolving PayPal, Shopify and Stripe dispute as well as credit card disputes through merchant’s processor like Paysafe, Paymentshub, Fresno, Humboldt, Signature Payments, Braintree, Arc, Signa, Merlinks **PayPal and Klarna Cases Resolve claims and chargebacks Provide evidence to win claims and chargebacks Process refunds according the policy **Chargeback and Fraud Prevention Onboarding Specialist Chargeback and Fraud Prevention Onboarding merchant account Managing merchants' chargebacks and fraud alerts Providing merchant's support Organizing merchants’ account Reporting Invoicing and Billing the merchant by PayPal, QuickBooks or by ACH Communicating with the services provider **Pre-underwriter/Onboarding Specialist/Sales Assistant Pre-underwriter for high-risk and low-risk merchant accounts Making sure leads are entered correctly in the system Communicate with the clients to get the necessary documents Submitting the documents Updating the clients for the results of the application Onboarding merchant account Managing and organizing merchants' account Providing merchants’ support Experience onboarding new merchant account in NMI using the VAR sheets for the approved merchant account in Paysafe, Fresno, Paymentshub, Signature Payments, EC Suites, and more. ***Billing Creating and sending invoices to clients using QuickBooks, PayPal and ACH payments using the NMI payment gateway. For other verification, you can check my LinkedIn profile, Regilyn Sagayno. Why work as a freelancer? Working from home has become incredibly convenient, especially since the onset of COVID. Not only does it save on expenses, but it also offers practicality and significant savings. Why should you consider me? I'm dedicated to ongoing learning and development, embracing training opportunities and considering myself a fast learner. I utilize online resources like YouTube and Google to enhance my skills. My commitment to responsibility drives me to approach tasks with unwavering dedication, ensuring high-quality results. Thank you for reviewing my profile. If you believe we're a great fit, feel free to reach out to me with a message. Thanks, Regilyn