Ramon Faustino D.

2015 - Foureyes.com.ph 10-12 Jupiter street Makati Customer experience manager/logistics and warehouse manager Job Description: Works as operations manager in charge of marketing, logistics, content, procurement and heading all operations for the fastest growing online marketing and logistics company in metro manila. Tasks include managing all web updates to assure maximum exposure and positive customer journey. Create daily and monthly cost analysis and reporting for performance and metrics based assessment. 2014 - 2015 Foodpanda.com.ph 4th floor Alco building Jupiter street Makati Operations manager Manila and Cebu Job Description: Works as operations manager in charge of marketing, logistics, content, procurement and heading all operations for the largest online marketing and logistics company in metro manila and Cebu. Tasks include managing CS both in Metro Manila and Cebu office. Create daily and monthly cost analysis and reporting for performance and metrix based assessment. 2012 2014 LAZADA.com.ph 3rd floor Salustiana D TY building Paseo De Roxas Makati Operations Manager/LOGISTICS Supervisor Job Description: Works as the Supervisor for the entire customer service department and Logistics department. Assisted agent in calls, emails and escalations from customers to assure daily metrics is met. I am assigned as the acting floor support for all call and email related issues. Responsibilities include follow ups with agents and making sure that all metrics are met by the department. Task also includes clearing of cancellations queue, returned item inventory and forwarding, Walk-in assistance, daily report of floor stats and resolving all issues that cannot be resolved by front liners.