Kayla Michelle G.

❤️ Check out my personal website! - kakayloves01.wixsite.com/kaylagarcia?fbclid=IwAR1Zzq41lrOGf6RYseotAdnifRSyZ7kvZlRmcCk5dAyywz6kI7QM_k79yPE 🚀 Streamline Your Operations with My Expertise! 🔍 Trust & Safety QA Specialist - Investigation and Identity Verification 🛡️ Ensuring high-quality standards and effective investigation practices LET'S GET STARTED! 🌟 Expertise in Trust & Safety: With years of experience in trust and safety, I excel in assessing investigation team performance and delivering actionable feedback. I collaborate closely with the QA Team Leader to identify quality trends and assist in training initiatives. My Core Strengths: ⚖️ Investigation Review & Feedback: Assess weekly performance on targeted themes. Provide 1-1 feedback and written comments to specialists. 📚 Training & Development: Organize and lead shadowing sessions. Suggest and implement training updates. Assist in updating training materials. 🔄 Process Improvement: Regularly handle content to stay updated on policies. Suggest improvements for QA tools. Respond to specialist escalations promptly. 📊 Performance Monitoring: Track team and individual performance. Report on key QA metrics. Communicate trends and performance issues to the QA Team Leader. Specialist Experience: 🕵🏻 Investigations Safety Specialist for a Social Media App (25M+ users): Validate and remove troll accounts. Block inappropriate messages related to drugs, pornography, racism, etc. Monitor and block accounts linked to Prostitution, Grooming, Child Sexual Abuse Material Exploitation, etc. Remove inappropriate content such as racism, sexual material, and hate speech. Moderate user posts to ensure compliance with guidelines. 📲 Content Moderator for a Social Media App: Validate and remove troll accounts. Remove inappropriate content and moderate user posts. Reply to comments and manage inappropriate remarks. 🛍️ Escalations Department - eBay: Handle disputes between buyers and sellers. Investigate products and disputes, enforce company policy, and remove violating accounts. 🏠 Property Management/Tenant Screener: Screen residential rental applicants in the USA. Conduct credit and criminal background checks, verify employment, and check previous addresses and eviction history. 🏠 Real Estate Virtual Assistant: Cold calling, appointment setting, and lead generation. Data entry, online marketing, email and calendar management. Tools: Podio CRM, Five9, Mojo, Convoso, Calltools, Reiskip, MS Office. Customer Support Specialist (CapitalOne, Salliemae/Navient, DirecTv, AT&T, eBay): Provide email, chat, and phone support for billing and sales. Analyze credit card fraud/disputes, manage loan extensions and screening. Is this you? ⚠️ Struggling with Time Management: I handle scheduling and administrative tasks, freeing up your time for high-value activities. ⚠️ Overwhelmed by Paperwork: I streamline document management, ensuring accuracy and timely submissions. ⚠️ Need Effective Digital Marketing: I assist or take over digital marketing efforts, boosting your market presence. 🔧 Tools & Platforms I'm Experienced With: GoHighLevel Fit Pro Tracker Slack Mindbody Clubready/Clubready Connect Asana Loyalsnap Glofox Clover Eprocessing Network Shopify Podio CRM Robocoach Zenplanner OnboardMe Communication Tools: Openphone, Ringcentral, Five9, Mojo, Convoso, Calltools, REI Reply Microsoft Office Suite (Word, Excel, Publisher, PowerPoint) And all major social media platforms! Ready to Improve Your Operations? Let's Connect! 1️⃣ Send me an Upwork message. 2️⃣ Click on the green text that says “Schedule a meeting." 3️⃣ Provide a date and time for a Discovery Call. I’m here to help you hit the ground running! 💼👟 - Kayla Michelle Garcia