Stephanie F.

I help growing businesses streamline operations, improve customer satisfaction, develop high-performing support teams, and implement systems that drive efficiency and consistency. With extensive experience leading customer experience and operations functions, I have successfully managed customer service departments, supervised remote teams, recruited and onboarded talent, developed training programs, created SOPs, implemented performance management frameworks, and supported executive decision-making through data analysis and operational reporting. My expertise includes: ✔ Customer Experience (CX) Management ✔ Customer Support Operations ✔ Remote Team Leadership ✔ Recruitment & Hiring ✔ Employee Training & Onboarding ✔ SOP Creation & Process Documentation ✔ Performance Management & Quality Assurance ✔ Workflow Optimization ✔ KPI Tracking & Reporting ✔ Operational Improvement Initiatives I bring a proactive, solutions-oriented approach focused on improving both customer outcomes and operational performance. Whether you need help building a support department, optimizing existing processes, managing a remote team, or creating scalable operational systems, I can help. Let's connect! Stephanie Fortis. Head of Customer Experience & Operations at JJWL CEO of Scale Digital Services.