Dennis Joel B.

Hi, I’m Dennis. I’m a Customer Support and Technical Support professional with 16+ years of experience helping customers through phone, email, and chat. Throughout my career, I’ve worked in customer service, technical support, financial services, and team leadership. I’ve supported US customers with technical issues, billing and account concerns, payments, and general customer inquiries. My experience includes: *Customer support via phone, email, and chat *Tier 2 technical support and troubleshooting *Billing, payment, account, and transaction inquiries *Customer issue investigation and resolution *Handling escalations and more complex customer concerns *Data entry and maintaining accurate transaction records *Coaching, training, and monitoring customer service teams *Identifying areas for improvement and creating action plans *Working with customers from different backgrounds and levels of technical knowledge I also have experience in financial services, including my time as a Financial Support Advisor with JPMorgan Chase, where I handled card member concerns involving charges, fees and credit/debit cards. My technical support background includes Tier 2 support, where I handled customer technical inquiries through email, chat, and phone, as well as technical and billing support for US customers. I’m based in the Philippines, but I have experience working with international companies and customers, including UK-based companies such as SignatureRx. I’m comfortable adapting to different working hours, processes, and customer expectations. What you can expect from me is simple: good communication, reliability, patience, attention to detail, and ownership of the issues I handle. If you’re looking for someone who can deal with customers professionally while also understanding the technical side of support, I’d be happy to discuss how I can help. My listed rate serves as a general baseline and is fully open to discussion depending on the role's scope, volume, and long-term potential.