Jimmy J.

Experienced Customer Service Rep // E-commerce Associate

Worked in various customer service settings, including e-commerce companies: Patpat Picanova LoreeSkin So Presh So Greek Sheta Enterprise Fully Alive Nation Worked as driver support for a technology firm called Uber and as a technical support associate for a mobile phone network company called Comcast. Familiarity with various customer service software and e-commerce platforms: Shopify E-bay PayWhirl BigCommerce OrderDesk Familiarity with CRM Tools:  Zendesk Gorgias Commslayer Trengo Salesforce FreshDesk Live Agent Productivity Tools: Hubstaff Asana Time Doctor Proven track record of handling customer inquiries, processing orders, resolving issues promptly and efficiently, and impressing customers by meeting their needs and going the extra mile to ensure they are satisfied. Making the customer experience as positive as possible, which translates into positive reviews and brand loyalty for the company. My strengths are, first, my attention to detail. I am very detail-oriented, or should I say meticulous not only here at home, but also when it comes to work. I always ensure that everything is accurate, reliable and humanistic. I aim for the most flawless and orderly execution of my work. Second would be my ability to collaborate effectively with my boss or team members. Because as we all know, no man is an island and no one is perfect, we should constantly seek assistance when we can because we all make mistakes. And lastly, I place a high value on integrity in all of my professional connections and responsibilities because I consider honesty and openness to be important principles. More than 9 years of experience in providing a superb customer experience, and my skills in communication, problem-solving, attention to detail, and a humanistic approach to work.