Ria Hanna Jane M.

I’m a dedicated Customer Service Specialist with over 12 years of experience in chat and email support, billing, and e-commerce assistance. I’ve handled everything from order tracking, refunds, and payment issues to account management and customer inquiries across various industries. My most recent role was as a Chat and Email Support Specialist for an e-commerce account, helping customers with order updates, changes, and refunds. I’m skilled in Zendesk, Freshdesk, Shopify, and Gorgias, and I always strive to provide friendly, efficient, and solution-focused service. Clients appreciate my attention to detail, honesty, and commitment to learning new systems quickly. I believe in clear communication, teamwork, and going the extra mile to ensure every customer has a positive experience.