Alexandrea Elione G.

I have over 12 years of experience in customer service, with a strong background in administrative support, business operations, and contractor compliance. I’ve worked with international clients across various industries, including e-commerce, healthcare, telecommunications, and compliance management. Throughout my career, I’ve handled customer inquiries, escalations, order management, document verification, contractor onboarding, and daily administrative operations. I also have experience supervising customer support teams, training new agents, monitoring workflows, and coordinating with internal departments to resolve issues efficiently. Areas of Expertise Customer Support - Email and live chat support - Customer inquiries and complaint resolution - Ticket management and escalations - CRM management and customer records - Account and subscription management - Customer follow-ups and issue resolution Administrative & Operations Support - General administrative and back-office support - Data entry and database management - Document review and verification - Contractor onboarding and compliance monitoring - Process documentation and workflow management - Internal coordination and task management E-commerce Support - Shopify order management - Order processing and fulfillment coordination - Shipping and delivery inquiries - Returns, refunds, and cancellations - Subscription management Team Management & Quality Assurance - Customer support team supervision - New agent training and onboarding - Quality monitoring and ticket reviews - Escalation management - Daily workflow coordination Tools & Platforms Zendesk | Freshdesk | Intercom | Crisp | Shopify | Jira | Atlassian Confluence | Trello | Slack | Google Workspace | Microsoft Office | Twilio Flex | RingCentral I am comfortable working independently, managing multiple responsibilities, and adapting to different systems and processes. I prioritize clear communication, accurate documentation, and timely follow-ups to ensure tasks are handled properly. I am open to long-term opportunities in customer support, administrative assistance, compliance, document verification, and business operations.