Ahmed A.

I help eCommerce brands fix broken customer support operations, reduce ticket volume, and automate workflows so teams can scale without adding headcount. I’ve built and managed support systems handling 10K+ monthly tickets across Shopify, WhatsApp, Instagram, and TikTok — with a focus on speed, automation, and measurable results. What I actually do: • Build CRM automation systems (routing, triggers, SLAs, workflows) • Design end-to-end CX operations for eCommerce brands • Integrate CRM with tools like ClickUp, Google Sheets, APIs, and automation platforms • Set up AI-based QA systems to evaluate agent performance and improve quality • Create real-time dashboards (FRT, CSAT, backlog, agent performance) • Optimize team structure, staffing, and shift planning for peak periods ⸻ Results I’ve delivered: • Reduced first response time from ~5 minutes to under 1 minute • Maintained CSAT above 85% across high-volume operations • Achieved zero backlog by end of day through automation + routing logic • Built full Zendesk ↔ ClickUp sync system eliminating manual escalation work • Automated QA scoring across tickets using AI (tone, policy, risk detection) ⸻ Tools & Systems: Zendesk, Shopify, ClickUp, Google Apps Script, APIs, Make/Zapier, Looker Studio, Python (for reporting & automation), AI workflows, n8n ⸻ Best fit clients: • Shopify / DTC brands scaling fast • Teams struggling with backlog, slow response times, or messy Zendesk setups • Businesses that want automation instead of hiring more agents ⸻ If your support operation feels messy, slow, or hard to scale — I can fix it.