Kristijan O.

Customer Support Representative

I possess a combined of 7+ years of freelancing experience working with 4 companies on Upwork in non-related industries after my graduation in 2012 (Bachelors's degree in Finance and Banking). I am reliable, hard-working, methodical, and always ready to do my job professionally. I am individual and team-oriented so I wouldn't have any problems working within a larger or smaller workforce. I try to improve my skills and knowledge every day in my field of work and learn new skills to fulfill my obligations in the best possible way. I would describe myself as punctual, rational, tolerant and patient in my work, positive and friendly, a fast learner with a desire to help people and for continuous improvement. My hobbies are forex, crypto and stock market trading, engaging in sports activities ( fitness and team sports ) as well as following a healthy lifestyle which greatly helps me in my personal and professional life. I AM SKILLED IN THE FOLLOWING BUT NOT LIMITED TO: ✅Customer Support ✅Technical Support ✅Chat Support/ Email Support ✅Social Media Support ✅Customer Retention ✅Customer Satisfaction ✅Email Outreach ✅Placing Orders and Providing Tracking Information Assistance ✅Applying Refunds ✅Data Entry ✅Link Building ✅Content Moderator ✅Gmail ✅Livechat ✅Helpscout ✅Slack ✅Bitrix24 ✅Infusionsoft (Keap) ✅PKS ✅Shopify ✅Melprints ✅Jira ✅Microsoft Excel/ Microsoft Word PREVIOUS POSITIONS: ** Customer Support Specialist for a SaaS company "BufferedVPN". The customer support team was ranked/graded as one of the best in the VPN Industry. ** ** Customer Support Specialist and a proud member of one of the fastest-growing US-based private companies in 2020 and 2021 from the Inc. 5000 list "Nourishing Brands" ** ** Link Building Specialist at "ProPrivacy" ** ** Content Moderator at "Retalk" forum ** If you find my profile, skills, and experience valuable, feel free to contact me. Best regards, Kristijan