Christian M.

Manager (Service Delivery/Operations)

I have been in the managerial role for 9 years with more than 2 years experience as a Manager of Service Delivery/Operations and a total tenure of more than 13 years in the BPO industry. I have managed multiple teams of at least 120 associates in multiple lines of businesses under customer service, technical support, managed services, parts order and logistics management under different clients in the fields of healthcare, business equipment and consumer electronics in varying methods such as inbound and outbound call handling and back office support (including insurance claims review, medical provider lookup, parts sourcing and ordering, optical character recognition manual input, and e-mail handling).