Angel R.

Customer Support Expert / Admin Support

✅ Thank you for visiting my Upwork profile! ✅ Hi there! I’m Angel, a bilingual Customer Service Specialist with over 7 years of experience helping customers, resolving complex issues, and building genuine connections across multiple industries. What sets me apart is my mix of professionalism, empathy, and adaptability - whether it’s over the phone, chat, or email, I always aim to make every interaction feel human and clear. Professional Highlights 🔹 Languages: Fully bilingual - English & Spanish (native-level communication in both). 🔹 Versatile Skill Set: ✅ Email Support (EN/SPA) ✅ Chat Support (EN/SPA) ✅ Tech Support (EN) ✅ QA / Call Quality (EN/SPA) ✅ Cold Calling (EN/SPA) ✅ Retention & Billing Support (EN/SPA) ✅ Collections (EN/SPA) 🔹 Tech-Savvy: Experienced with CRMs such as Zendesk, Salesforce, Filevine. Very comfortable with Microsoft Office tools and modern Case management systems. Why Work With Me ✨ Proven Experience: I’ve spent years refining my skills across different industries - from telecom and e-commerce to government and tech support - always delivering results with professionalism and care. ✨ Quick Learner: I adapt fast to new systems and company processes, which means you’ll never need to worry about a slow onboarding. ✨ Customer First: I genuinely believe that a happy customer makes a happy company - and that belief shows in my work every day. ✨ If you’re looking for a reliable, friendly, and experienced agent who treats your customers like their own, I’d love to join your team. Let’s connect and discuss how I can help bring value to your business.