Jan B.

I help e-commerce businesses manage their Shopify operations, support their customers, and keep day-to-day tasks running smoothly. With 8+ years of experience in e-commerce and customer support, I understand the operational side of running an online store — from product uploads and order management to customer inquiries, email support, and store administration. HOW I CAN HELP YOUR BUSINESS SHOPIFY & E-COMMERCE OPERATIONS Product uploads, listings, and descriptions Shopify store administration Order processing and tracking Refunds, replacements, and order concerns Product and inventory updates CUSTOMER SUPPORT & EXPERIENCE Email and ticket support Customer inquiries and complaint resolution Order follow-ups and updates Review and feedback management Customer relationship support EMAIL MARKETING SUPPORT Klaviyo and Mailchimp assistance Campaign preparation and formatting Email scheduling and execution Basic automation and flow support Customer segmentation assistance TOOLS & PLATFORMS Shopify | Zendesk | Klaviyo | Mailchimp | Google Workspace | Canva | Slack | Trello | Notion I bring a combination of hands-on e-commerce experience, customer-focused communication, and organized execution. I'm comfortable working with established SOPs, coordinating with remote teams, and taking ownership of assigned responsibilities. I value clear communication, consistency, and delivering work that makes everyday business operations easier. If you're looking for an experienced e-commerce support professional who can help keep your store and customer experience organized, I'd be happy to discuss how I can contribute to your business.