Carmela Mae A.

With over 10 years of dedicated experience in customer support across various channels including chat, email, and phones, I am skilled in handling diverse customer inquiries and ensuring exceptional service delivery. My background includes managing company social media platforms effectively to enhance customer engagement and brand loyalty. Key Skills: **Proven ability to build strong customer relationships and drive satisfaction. **Expertise in managing end-to-end customer interactions, from inquiry to resolution. **Proficient in team collaboration and ensuring seamless operations. **Hands-on experience with ecommerce catalog management and optimization. **Successful track record in transcribing, translating, and closed captioning content for large-scale digital platforms. I am eager to bring my skills in customer care, operations management, and digital content support to contribute effectively to your team. Please feel free to contact me to discuss how I can support your company's goals.