Greg Anthony L.

Customer Service Specialist | eCommerce Virtual Assistant

🌟 5+ years of eCommerce Virtual Assistance Experience 🥇 100% Job Success Score (Top Rated Plus) ⏰ 8,679+ Upwork hours ⭐️ Fluent English verbal & written communication skills 💯 100% Success Rate ✅ Available to work in EST, PST, or CST time zone I offer 8+ years of Experience as a Call Center agent and 4+ years of eCommerce Virtual Assistance. My Objective is to be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. I am the best fit in managing the team, and as well as handling customers up to the end of their needs, I make sure I provide a perfect service experience to all customers. What you can expect from me: ●I have a keen eye for detail and accuracy. ●I can work independently with minimal supervision. I am a fast learner, goal-driven, result-oriented, and resourceful. ●I will make sure all work is completed efficiently and to a high standard. ●I am responsible and accountable. I am not scared to put my hand up if I make a mistake( as we all do). ● I take my responsibilities seriously. I don't mind spending extra time outside my working hours reviewing my work or proofreading files before submission. I am willing to attend workshops, seminars, and skills refresher courses to better my skills and develop my knowledge. I am highly enthusiastic and always ready to learn. Here's a list of services and skills I offer: ● Customer Service Support -Chat/Phone/Email -Liaison between customer and management, process refunds, process orders -Order Processing -Dispute Specialist -Inbound and Outbound Calls ● Real Estate Virtual Assistant -FSBO/ FRBO Research -Lead generation using 4closure.com, hidalgo.org and forsalebyowner.com websites. -Handling clients Social Media accounts and pages e.g Facebook, Instagram, LinkedIn, Twitter -Posting real estate ads on different Facebook groups for FSBO/FRBO properties. ● Administrative Tasks -Data Entry -Database/CRM -Email management and email response handling Other things that I ENJOY DOING: ● Email Support ● Chat Support ● Discord Admin Support ● Data Entry ● Admin Support ● Order refund and cancellation ● Shopify Customer Service ●Order Processing Tools: ●Freshdesk ●Zendesk ●Limo Anywhere ●Discord ●Shopify ●Phone.com ●TradingView ●Zoom ● Ms Excel, Word, PowerPoint I am trainable and a fast learner. You do not have to worry about teaching me new tools and processes. If my skills are fit for you, please contact me.