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Shahnawaz M.
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Shahnawaz M.

Customer Service | Order Fulfillment | Shopify Store Manager | Sales

⭐⭐⭐⭐⭐ 𝟏 Of the TOP 5% 𝐅𝐑𝐄𝐄𝐋𝐀𝐍𝐂𝐄𝐑𝐬 𝐢𝐧 eCommerce Store Management. 🚀 Ranked among the Top 5% Freelancers on Upwork in eCommerce Store Management, I’ve helped businesses scale and thrive through smart store operations, automation, and growth strategies. 💼 With almost $200K+ earned, 26,000+ hours logged, and a 100% Job Success Score, I bring not just experience, but proven results. 🔑 Over the past decade, I’ve successfully delivered 25+ Upwork projects — many long-term partnerships — driving higher sales, smoother operations, and measurable ROI for my clients. What sets me apart? Client satisfaction is my top priority. I step into my clients' shoes to understand their vision and deliver results that drive growth. If you're looking for an expert eCommerce Store Manager to take your business to the next level, let's connect! eCommerce Expertise: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, BoxC, ShipBob, RegWiio, Dropified, and many more. • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Product page editing • Product description editing using AI • Dispute handling (Stripe, Paypal & Klarna) • Supplier Management • Bookkeeping 💡 Why Choose Me? With a keen focus on exceptional customer service, strong communication skills, and a knack for multitasking, I am committed to exceeding your expectations. Whether you need Customer Support, eCommerce Store Management, or Dispute Management, If you’re looking for a reliable eCommerce partner who treats your store like their own, let’s talk.

🇵🇰Karachi, Pakistan$13/hr100% JSS4.62 (18)Since Jul 2017
GlobeUpwork

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#12,424 / 412k
🇵🇰Country#1,344 / 52.9k
Revenue, last 30 days
$2.7k

Last 6 months: $18k

World#14,492 / 412k
🇵🇰Country#1,627 / 52.9k
Total earnings
$174k

Billed in all: $178k

World#18,921 / 412k
🇵🇰Country#1,389 / 52.9k
Per project
$7k

$3.7k in the last 6 months

World#24,425 / 412k
🇵🇰Country#1,236 / 52.9k
Projects, last 6 months
5
20% fixed80% hourly
World#41,746 / 412k
🇵🇰Country#8,942 / 52.9k
Projects in all
25

Across 32 contracts

25% fixed75% hourly
World#113,042 / 412k
🇵🇰Country#18,604 / 52.9k

Earnings, last 30 days

$178k+$2.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$174k$176k$178kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #11Help Scout232 freelancers · 🇵🇰 #3Top 5%
  2. #30Order Fulfillment1,928 freelancers · 🇵🇰 #2Top 2%
  3. #47Dropshipping2,698 freelancers · 🇵🇰 #6Top 2%
  4. #48Communication Etiquette1,807 freelancers · 🇵🇰 #3Top 3%
  5. #85Slack3,033 freelancers · 🇵🇰 #4Top 3%
  6. #168Management Skills6,116 freelancers · 🇵🇰 #5Top 3%
  7. #174Zendesk5,908 freelancers · 🇵🇰 #6Top 3%
  8. #263Technical Support11,267 freelancers · 🇵🇰 #14Top 2%