Alyssa L.

8 years of customer service experience helped develop my expertise in all of its facets, from email handling, live chat support, and even complaints resolution. I have gone through different levels of customer support, starting from being a voice agent then email/chat support up to handling a small team of customer service representatives. I am Knowledgeable with the following tools: • Social Media – (Facebook creator studio, Instagram, LinkedIn and etc.) • Microsoft office – (Excel, Word, PowerPoint etc.) • CRM – (Salesforce, Podio etc.) • Listing sites – (Zillow, Redfin, realtor.com etc.) • Email – (Zendesk, Gorgias, Gmail, Yahoo Mail, Outlook etc.) • Google – (Drive, Suite, Sheet, Docs, hangouts etc.) • Phone number/email Finder tools – (LinkedIn Sales Navigator) • Project management tools: Asana | Airtable.com | Trello | slack.com | Microsoft Teams | Dropbox, Slack, Roor etc. • Ecommerce tools: Asana | Shopify | CANVA • Other tools: Mojo | Dial pad | Xencall | Nextiva | Canva.com | Calltools | Call Rail I can also learn new things for you if there's a specific tool you'd like me to use. When working with a task I work with honesty and Integrity and I want it done as soon as possible because I love the satisfaction of knowing I did something time worthy. I am more reliable than spontaneous, enjoys interacting with people, would rather focus on the details of work than the big picture, enjoys on taking challenges, even if they might fail. I do things passionately towards my work. Excellent English language comprehension. I can be very useful and a great contribution to your team. Since my main objective to my clients is to give an Outstanding Results, Long term relationship, Professionalism, and leave them 100% satisfied with my work.