Anthony C.

Customer Support Consultant

Customer Support Consultant | SaaS Support | Microsoft 365 | System Administration | Help Desk I help businesses deliver outstanding customer support while keeping their IT systems secure, reliable, and running efficiently. With hands-on experience in SaaS customer support, IT support, Microsoft 365 administration, system troubleshooting, and technical consulting, I provide fast, dependable solutions that minimize downtime, resolve customer issues, and improve productivity. I have experience supporting SaaS companies and small-to-medium-sized businesses — managing customer support queues, resolving technical issues remotely, troubleshooting product and account issues, managing cloud environments, and assisting end users with a wide range of IT and product-related concerns. Whether it's handling customer support tickets, onboarding users, troubleshooting Microsoft 365, configuring email services, managing user accounts, resolving networking issues, or supporting Windows environments, I focus on delivering practical solutions with excellent customer service. My expertise includes: SaaS & Customer Support Customer Support for SaaS Products (Tier 1 & Tier 2) Ticket Triage, Prioritization, and Escalation Management Customer Onboarding and Product Walkthroughs Live Chat, Email, and Phone Support Bug Reporting and Coordination with Engineering/Product Teams Customer Retention and Churn Reduction Support Knowledge Base and Help Center Article Creation SLA Monitoring and Reporting IT & Systems Microsoft 365 Administration (Exchange Online, Entra ID, SharePoint, Teams) User and License Management Outlook, Exchange, and Email Troubleshooting DNS, SPF, DKIM, and DMARC Configuration Windows Desktop and Server Support Active Directory and Group Policy Remote Technical Support Network and Wi-Fi Troubleshooting Printer, Hardware, and Peripheral Support Microsoft Intune Device Management Security Best Practices and Endpoint Protection Backup and Disaster Recovery Technical Documentation and SOP Creation Ticketing Systems (Zendesk, Freshdesk, Jira, ServiceNow, ConnectWise, Intercom, HubSpot, and similar platforms) What you can expect from me: Clear and professional communication Fast response times Strong problem-solving skills Attention to detail Reliable remote support A customer-first approach I understand that every minute of downtime — or every unresolved customer ticket — affects your business and your users' trust. My goal is to resolve issues efficiently while providing a smooth, professional support experience, whether I'm assisting a customer with your SaaS product or supporting your internal IT environment. If you're looking for a support professional who is dependable, proactive, and committed to delivering high-quality customer and technical support, I'd be glad to help. Let's work together to keep your customers happy and your IT environment running at its best.