Jermie Lyn C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

7+ years of experience in Customer Service, Sales, Technical Support, Live Chat, and Email Support, Experienced in: 📌Zendesk 📌Jira 📌Stripe 📌Snapengage 📌Google Workspace (Sheets, Docs, Drive, Calendar, and Slides) 📌Slack 📌Wordpress 🌟Customer/Technical Support Specialist providing TECHNICAL SUPPORT and CUSTOMER SERVICE through calls, live chat and emails. 🌟Clearly and effectively communicate with customers of all levels to handle customer COMPLAINTS, INQUIRIES, SALES, and REFUND requests. 🌟Proactive and results-oriented, with a focus on customer satisfaction. 🌟Diagnose and resolve technical issues on operating systems such as Windows, Mac, iOS, Android, Linux, Routers, gaming consoles (Xbox, PlayStation), and Smart TVs. 🌟Completed other ad hoc tasks, such as collecting BUG REPORTS, REMOTE SESSIONS, and escalating to Tier 2 Support. 🌟Taken inbound and outbound calls for a USA (Telco service) and Canada (Internet service provider) - COLLECTIONs and Customer Service for 1 year. Quick Reference 💡 24/7 Availability 💡 Flexible schedule (up to 40 hours per week, 7 days a week) to accommodate any time zone. 💡Able to work independently (with minimal supervision) and as part of a team. 💡Typing speed: 55 WPM. 💡Fast learner 💡Tech-Savvy Let's connect via call or chat to discuss how I can contribute to the success of your business. Reach out today, and together, let's achieve greatness!