Edmond P.

Technical Skills Software/Hardware/Networking Skills: PC, Laptop, Printer, Scanner Hardware, Windows client operating system System tear down, LAN, WiFi, Windows OS (Win XP/7/8/8.1/10), Hardware and software Installations and Configurations, Notebook and PC Diagnostics, Installing, Configuring and Administering Windows Server 2012, MS Powershell Scripting, shared drives/storage Application Packages/Tools: Firewall, Antivirus, MS Office – Excel, Word, OneNote, Ticketing System – ServiceNow, SAP, SalesForce, Siebel, SSTP = SFTP/Accellion, Sharepoint, Exchange, Business Objects, Spamtool, Mobile Device, Bitlocker, Qlikview, Duo security, VPN, Rally, Audio Conferencing, Pulse secure Completed Courses: Configuring Advanced Windows Server 2012 Services for 70-412 (MCSA) Administering Windows Server 2012 for Exam 70-411 (MCSA) Installing and Configuring Windows Server 2012 for Exam 70-410 (MCP,MCSA) Advance MS Excel ITIL V3.0 ITIL yellow belt ITIL Process Space Summary of Experience • Detail-oriented, competitive , focused and goal-oriented IT for more than 10 years • Solid hands-on experience in Computer Hardware and Software Technical Support • Well versed with technical support with inclination towards Quality • Committed in generating results, achieving delivery time lines and meeting client’s expectations • Able to work independently or within a team and across inter-department teams • Keen on taking new challenging work and roles • Possess good interpersonal/communication skills • Possess a can do attitude and problem solving ability • SME Support • Advance MS Excel Certified • Active directory User accounts and management • Global provisioning for Enterprise applications • Advance MS Excel Certified I have been a constant achiever for customer satisfaction and delivering excellence towards quality of work. My resume will speak for my achievements and contributions as a team player. I am hoping to work with you and show you my dedication and passion for my job.