Evangeline Rachel T.

Hello there! I’m Eve, a dedicated Customer Experience and Project Support Specialist with experience in virtual assistance, admin support, technical support, and project coordination. I have a strong background in customer service and have expanded my skills into back-office operations, solar project support, documentation, and team coordination. Over the years, I’ve handled different areas that helped me build strong communication, organization, and problem-solving skills, including: Customer Service Sales and Retention E-Commerce Support Email and Chat Support Technical Support Escalations Invoicing and Collection General Admin and Data Entry Appointment Setting Solar Project Coordination Aurora Design and Documentation Support Site Audit, Roof Measurement, and Funding Review I enjoy helping customers, clients, and internal teams resolve concerns efficiently. I value patience, clarity, attention to detail, and a willingness to learn, especially when supporting fast-moving teams and technical processes. Tools and software I have experience with include: CRM Systems: Zoho, Freshworks, Salesforce Aurora Designer Tool QuickBooks MS Office: Word, Excel, PowerPoint Google Workspace: Sheets, Calendar, Drive Canva I have also completed training in Team Lead Preparation, Leadership, and Coaching. As a full-time freelancer, I offer flexible working hours and can adapt to Australian or U.S. business hours. I’d be happy to support your team with reliable customer service, admin assistance, project coordination, and technical back-office support.