Stephanie C.

JIRA Skills: I have in-depth functional knowledge gained through designing, developing, deploying, and using numerous Jira solutions, including: • Cloud and Server solutions • Workflow expertise • Service Desk, Software (including Agile), Core, Portfolio • Migrations from and to other systems • Training classes and end-user and administrator documentation • Experienced with numerous custom plugin, complex workflows, permissions, notifications, issue security • Familiar with Groovy, Nunjucks, other scripting languages Deployed solutions include: Service Desk (1000+ customers, 100 agents), SDLC (including Agile), Security Incident Response, Change Management, GRC, Portfolio Management, Data Warehouse, User Provisioning. Additional Information: • Energizing process transformer with 20+ years multi-disciplined Program Management career encompassing Professional Services, Software Engineering, and IT. • “Change Agent”, educator, motivator, mentor, negotiator, problem preventer resolver. • Specializes in “Green Field” and incremental process improvement. • Experienced with: Scrum, ITSM, CMM, COBIT, PMBOK, Six Sigma, Lean, and Kanban. • Domain/Organizational knowledge includes: SDLC, Service Desk, IT Infrastructure, GRC/audit/security, Data warehouse/interchange/migration, Program/Project/Product Management, Professional Services, Sales and Marketing. • Exceptional business analysis and client management skills. Certification/Education information: • Scrum Master Accredited Certification • Scrum Product Owner Accredited Certification • ITIL Foundation 3 Certification in IT Service Management • PMP by Project Management Institute (PMI) • Boston University – BS Manufacturing Engineering • Administrative experience with Jira, Salesforce.com, SharePoint, Rally, others