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Apple Grace A.
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Apple Grace A.

Customer Support, Cold Caller, Telemarketer, Appointment Setter & SDR

I have an extensive experience as a Customer Service Representative (CSR) and an Appointment Setter. I handle a large number of incoming calls while identifying and assessing the customer's need to meet up their satisfaction, answer inquiries, listen to customer's complaints and provide appropriate solutions or alternatives within limits. I am equipped with working with Microsoft office, power point, and excel. I can manage to do data encoding in software applications and organize files and documents. I have a good social interaction and relations skills. Social Interaction and organizing are my working assets while meeting up due time but my attitude is my strength. I am driven, committed, initiative, very detailed and perfectionist, organized and can work beyond expectations. I am enthusiastically determined and dedicated to learning and adaptive to any work under pressure with my virtual experience With your guidance, hoping I will be the best help in your daily operations. Ultimately, with your support, I will be a permanent asset to your company I am looking forward to a long-lasting working relationship and to assist in your growing business.

🇵🇭Dumaguete City, Philippines$7/hr100% JSS4.99 (6)Since Jul 2017

Earnings and projects

MRR
$577

Last 6 months ÷ 6

World#72,033 / 412k
🇵🇭Country#14,267 / 56.3k
Revenue, last 30 days
$840

Last 6 months: $3.5k

World#48,460 / 412k
🇵🇭Country#10,344 / 56.3k
Total earnings
$11k

Billed in all: $12k

World#188,871 / 412k
🇵🇭Country#30,801 / 56.3k
Per project
$783

$3.5k in the last 6 months

World#143,351 / 412k
🇵🇭Country#24,763 / 56.3k
Projects, last 6 months
1

Across 2 contracts

0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
14

Across 19 contracts

5% fixed95% hourly
World#168,286 / 412k
🇵🇭Country#13,664 / 56.3k

Earnings, last 30 days

$11.5k+$840 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$10.5k$11.0k$11.5k$12.0kOct 9Oct 24Nov 8

Skill rankings: Top 21% in Communications

Ranked by MRR among everyone on Upwork with the skill.

  1. #1,008B2B Marketing4,592 freelancers · 🇵🇭 #226Top 22%
  2. #1,155Outbound Sales4,644 freelancers · 🇵🇭 #552Top 25%
  3. #1,226Telemarketing4,857 freelancers · 🇵🇭 #555Top 25%
  4. #1,585Communications7,670 freelancers · 🇵🇭 #631Top 21%
  5. #1,606Cold Calling6,565 freelancers · 🇵🇭 #779Top 24%
  6. #3,302Online Chat Support11,528 freelancers · 🇵🇭 #2,092Top 29%
  7. #5,320Customer Support20,102 freelancers · 🇵🇭 #2,728Top 26%
  8. #9,861Customer Service37,168 freelancers · 🇵🇭 #5,490Top 27%