Alex M.

Looking to unlock meaningful insights to transform your product and elevate user experiences? With over a decade of expertise in UX research, I've partnered with leading companies, including eMoney Advisor, BetterHelp, and ANGI, delivering data-driven strategies that translate directly into user satisfaction and business growth. My strengths include: • Mixed-Method Research Excellence: Skilled in discovery interviews, usability testing, concept testing, and analytics to gather deep user insights. • UX Program Implementation: Proven ability to set up and scale user research programs, train stakeholders, and integrate research into all stages of product development. • Strategic Research Roadmaps: Adept at managing complex research roadmaps, prioritizing initiatives to align with company goals, and delivering actionable insights. • Engaging Workshops & Storytelling: I activate research insights through workshops, stakeholder engagement, and compelling narratives that drive innovation. Whether you need to discover new customer segments, optimize existing designs, or build a culture of user-centered learning, I'm here to help guide your product to success. Let's collaborate to make your project a user-centric success story. "Always a pleasure to work with, Alex brings an unfailing “can do” attitude to the work. He will hang in there to fulfill unexpected client requests and that “one more look” at the data". -GKS Consulting I've led user research projects for over 12 years as a consultant and in house user researcher in a variety of industries including, finance, home services, manufacturing, industrial, and consumer products. I offer an advantage over typical user researchers by combining my deep understanding of business strategy and design to deliver meaningful solutions to clients instead of just reports. I got into user research because I found that too many businesses launch new products or fail to move in a new direction because they don't understand their customers well enough to the right decisions. I really enjoy making clients smarter by getting them answers to their most complicated questions.