Dennis A.

With over 10 years of experience in the customer support field, I am confident in my ability to excel as a Customer Support Email Specialist. My background includes roles such as Technical Support, Customer Service, Sales, Virtual Assistant, Chat and Email Support, Software License Renewals, and Energy Market Forecasting. In my recent position at IDERA, I was responsible for sending emails to customers to renew their SQL licenses, upsell products, and negotiate pricing concerns. This role honed my skills in written communication, problem-solving, and customer satisfaction. Additionally, my experience with Rovyo Group, where I handled customer support for Amazon and Shopify via phone and email, further solidified my ability to provide top-notch customer service. My time at Optimus Energy - Australia as an Internal Sales Representative has equipped me with the skills to service the needs of existing clients, respond to new sales inquiries, and support the activities of the external sales team via phone and email. I have a proven track record of processing sales orders, managing customer complaints, and maintaining accurate records of customer interactions. I am adept at working independently and managing my time effectively, ensuring that all tasks are completed efficiently. My experience with companies like Microsoft, OMG Tech Support, Verizon, Century Link, and Telstra has provided me with a deep understanding of computer hardware and software, internet connectivity, and customer support processes. I am excited about the opportunity to bring my skills and experience to your team and contribute to delivering exceptional customer support. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your organization.