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Lailanie C.
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Lailanie C.

15 Years Customer Support Expert | Order Fulfillment | Admin Support

🌟 Customer Service Maestro with a Tech Twist - 13 Years of Global Experience! 🌟 With over a decade of orchestrating seamless customer experiences across technical support, billing, and order processing, I've become the go-to problem-solver for clients worldwide. My career has been a thrilling ride through the intricacies of customer service, where every challenge is a puzzle and every resolution is a victory. I pride myself on my knack for turning technical gibberish into clear, actionable solutions, all while keeping customers smiling. When you bring me on board, you’re not just hiring another customer service rep; you're gaining a partner who thrives on making your business shine. Whether it's streamlining processes, boosting customer satisfaction, or untangling the most complex of queries, I'm here to elevate your team and ensure your clients receive top-notch service every time. Let's turn those customer frowns upside down and drive your business success together! 🚀 🟢 If you're sold and think we're a good fit 💬 Drop a personalized message and let me know 📞 When would the best time be for a Discovery Call Talk soon, Lai

🇵🇭Tanza, Philippines$10/hr100% JSS4.20 (1)Since Jul 2017

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#27,300 / 412k
🇵🇭Country#3,573 / 56.3k
Revenue, last 30 days
$1.7k

Last 6 months: $10k

World#25,931 / 412k
🇵🇭Country#3,735 / 56.3k
Total earnings
$106k

Billed in all: $111k

World#36,625 / 412k
🇵🇭Country#4,640 / 56.3k
Per project
$35k

$5.2k in the last 6 months

World#2,031 / 412k
🇵🇭Country#252 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
3
33% fixed67% hourly
World#304,142 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$111k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$109k$110k$111kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Email Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #34Customer Feedback Documentation365 freelancers · 🇵🇭 #16Top 9%
  2. #138Ecommerce Support1,624 freelancers · 🇵🇭 #82Top 8%
  3. #143Data Management2,504 freelancers · 🇵🇭 #44Top 6%
  4. #234Order Processing2,648 freelancers · 🇵🇭 #157Top 9%
  5. #251Email Management4,968 freelancers · 🇵🇭 #110Top 5%
  6. #268Calendar Management4,894 freelancers · 🇵🇭 #99Top 5%
  7. #319Appointment Setting5,158 freelancers · 🇵🇭 #125Top 6%
  8. #381Customer Satisfaction3,986 freelancers · 🇵🇭 #177Top 10%