Mary Joy D.

✨ 7+ Years of E-Commerce Operations, Marketplace Management & Back-Office Support ✨ I'm a detail-oriented Virtual Assistant with over 6 years of experience supporting e-commerce businesses across Amazon, Walmart, Magento, eBay, Etsy, Wayfair, and Facebook Marketplace, handling everything from product listings and inventory management to compliance tracking and platform administration. Currently supporting a U.S.-based refrigeration company managing multi-channel sales operations using tools like Amazon Seller Central, Walmart Seller Center, Magento, and FieldEdge CMS. 🔑 E-Commerce & Marketplace Management: ✅ Product listing creation, optimization, and bulk uploads across Amazon, Walmart, eBay, Etsy, and Wayfair ✅ Amazon FBA management — inventory monitoring, excess/aged inventory, category fixes, and program eligibility tracking ✅ Keyword research and SEO optimization using eRank and platform-native tools to improve search ranking and sales ✅ Managing product catalogs and inventory in Magento and FieldEdge CMS ✅ Walmart Seller Center operations — listing setup, inventory sync, and order management ✅ Compliance tracking and violation management on Amazon (refrigerant compliance, WA regulations) 🔑 Admin, Reporting & Back-Office Support: ✅ Data entry, reporting, and documentation using Google Sheets and Microsoft Office ✅ Automated reporting workflows using Google Apps Script ✅ CRM data management and customer record maintenance ✅ Secure email correspondence and sensitive document handling ✅ 6+ years in a financial BPO — transaction support, compliance, and quality-controlled service delivery 🔑 Creative & Design: ✅ Product image editing and promotional graphics using Canva and Adobe Photoshop ✅ Platform-compliant image preparation for Amazon, Walmart, and other marketplaces 💡 I bring both the technical depth of an e-commerce specialist and the discipline of a BPO-trained professional. I work independently, meet deadlines, and am committed to accurate, high-quality output. 📩 Let's connect — I'd love to help streamline your operations.