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Mary Cris R.

Mary Cris R.

E Commerce Senior Customer Service Specialist

I have more than 10 years of experience as a customer service representative in both the BPO and e-commerce industries. I have worked with At&t, DirecTV, Best Buy Credit Services, and PayPal. I can answer their inquiries regarding billing, late fees, payments on hold, order status, shipping updates, refunds, returns, chargebacks, retention, and even social media support. I am proactive when it comes to suggestions or feedback about the products based on customers' concerns to help improve the product and the overall customer experience.

🇵🇭Cabuyao, Philippines$10/hr95% JSS4.97 (5)Since Jul 2017
GlobeUpwork

Earnings and projects

MRR
$204

Last 6 months ÷ 6

World#112,748 / 412k
🇵🇭Country#19,861 / 56.3k
Revenue, last 30 days
$744

Last 6 months: $1.2k

World#52,101 / 412k
🇵🇭Country#11,268 / 56.3k
Total earnings
$22k

Billed in all: $23k

World#133,043 / 412k
🇵🇭Country#22,025 / 56.3k
Per project
$3.7k

$1.2k in the last 6 months

World#46,528 / 412k
🇵🇭Country#10,626 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
6
0% fixed100% hourly
World#250,290 / 412k
🇵🇭Country#23,310 / 56.3k

Earnings, last 30 days

$23.5k+$744 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$22.5k$23.0k$23.5kOct 8Oct 23Nov 7

Skill rankings: Top 25% in English Tutoring

Ranked by MRR among everyone on Upwork with the skill.

  1. #52Online Help187 freelancers · 🇵🇭 #17Top 28%
  2. #438English Tutoring1,784 freelancers · 🇵🇭 #162Top 25%
  3. #772Gorgias1,588 freelancers · 🇵🇭 #448Top 49%
  4. #789Shopify Dropshipping2,301 freelancers · 🇵🇭 #139Top 34%
  5. #1,737Product Listings5,309 freelancers · 🇵🇭 #635Top 33%
  6. #2,346Cold Calling6,565 freelancers · 🇵🇭 #1,086Top 36%
  7. #2,452Zendesk5,908 freelancers · 🇵🇭 #1,293Top 42%
  8. #3,171Microsoft Word12,572 freelancers · 🇵🇭 #1,238Top 25%