Brian Derrick B.

Dispatch & Work Order Coordination - Coordinated 20–30 maintenance work orders daily, managed scheduling across 10–15 property managers simultaneously, and handled 30+ calls and 50+ emails a day, keeping every job tracked from intake to completion with zero missed handoffs. Portfolio & Tenant/Owner Relations - Managed a 220–250 unit residential portfolio as the single point of contact for 50 property owners and 250+ residents, resolving escalated issues and maintaining accurate documentation across property management systems. Real Estate Lead Generation & Acquisitions - Generated 10–20 qualified leads weekly through outbound cold calling, booked 10–15 investor appointments weekly, and contributed to 1–2 closed property acquisitions monthly through disciplined CRM-driven follow-up. Billing, CRM & Admin Support - Experienced across Salesforce, HubSpot, Zoho, Pipedrive, Dialpad, and Jobber, with strong Microsoft Office and Google Workspace skills, and a track record of resolving billing/account issues while maintaining 85–100% customer satisfaction scores. If you need someone who can dispatch technicians, keep owners and tenants informed, chase down qualified leads, or simply make sure nothing falls through the cracks in a fast-moving property or real estate operation - that's exactly what I do, every day. Let's talk about how I can take this off your plate.