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Jeff Robert C.
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Jeff Robert C.

Virtual Assistant | Customer Service Pro

Top Rated Virtual Assistant with vast experience in the industry both technical and customer service fields and 7 years experience as a Virtual Assistant. During my stay in BPO, I was able to handle the role of a Subject Matter Expert, Team Leader and assist new hires in training them. I have vast experience working as a Virtual Assistant, Customer Support for E-Commerce and start-up companies. List are the tools that I have experience and knowledge in using. ⚡ Zendesk ⚡ Freshdesk ⚡ Gorgias ⚡ Intercom ⚡ Shopify ⚡ Canva ⚡ Asana ⚡ Trello ⚡ Slack ⚡ Aircall ⚡ Talkdesk ⚡ Zoom ⚡ Microsoft Teams and Outlook ⚡ Microsoft Office and Tools I can work with less supervision, constantly communicate with the client to attain goals, and provide possible resolutions for any issues that may occur. I want a long-term, stable job where I could maximize my skills and help your business succeed.

🇵🇭Cotabato, Philippines$12/hr100% JSS4.39 (2)Since Aug 2017

Earnings and projects

MRR
$3k

Last 6 months ÷ 6

World#12,707 / 412k
🇵🇭Country#844 / 56.3k
Revenue, last 30 days
$2.8k

Last 6 months: $18k

World#13,606 / 412k
🇵🇭Country#1,072 / 56.3k
Total earnings
$95k

Billed in all: $98k

World#41,451 / 412k
🇵🇭Country#5,499 / 56.3k
Per project
$9.5k

$18k in the last 6 months

World#16,934 / 412k
🇵🇭Country#3,940 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
10

Across 15 contracts

27% fixed73% hourly
World#201,797 / 412k
🇵🇭Country#17,209 / 56.3k

Earnings, last 30 days

$98k+$2.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$94k$96k$98kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Order Tracking

Ranked by MRR among everyone on Upwork with the skill.

  1. #17Answered Ticket446 freelancers · 🇵🇭 #11Top 4%
  2. #36Communication Skills2,224 freelancers · 🇵🇭 #3Top 2%
  3. #40Order Tracking2,668 freelancers · 🇵🇭 #24Top 1%
  4. #44Product Knowledge2,128 freelancers · 🇵🇭 #17Top 2%
  5. #52Communication Etiquette1,807 freelancers · 🇵🇭 #21Top 3%
  6. #112Customer Satisfaction3,986 freelancers · 🇵🇭 #44Top 3%
  7. #179Zendesk5,908 freelancers · 🇵🇭 #70Top 3%
  8. #233Online Chat Support11,527 freelancers · 🇵🇭 #104Top 2%