Gabriela H.

EN / ES / PT /DE Customer Support Agent and Translator

I am a native Spanish speaker from Venezuela, currently working as Service Desk Analyst in Budapest, providing IT support in English and Spanish. I consider myself a quick learner and a highly motivated individual, my work style is flexible according to the needs. I'm used to work as quickly but efficiently as possible to achieve the highest results always making sure that each task is done on time and with best quality. I have plenty experience with customer support always focusing in customer satisfaction and effective project management. I also have previous experience as Virtual Assistance (Email handling, English/Spanish Translation, research, data entry, audio to text transcription, subtitling) and as an English and Spanish Teacher (in person and online) My services include: - Customer Support (Live chat - email support - email handling - remote support assistance. (I have experience working with the ticketing tools Service Now and Cherwell, but if needed I can work with any other tool)) -Administrative Support -Translation -Research and data entry