John Mer L.

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.