Charles Alexis P.

Order Processing Specialist | Customer Service Manager | E-commerce

If you are looking for someone natural who can keep engaging conversations with customers far different from Artificial Intelligence or Robot-like templated message that can make your services even better then I am your Guy! In more than 7 years of experience, I had the best practices which served different industries: 🔴 Restaurant & Hospitality 🔴 Telecommunications 🔴 3rd Party Services 🔴 Financial 🔴 Information & Technology 🔴 E-Commerce 🔴 Promos I encountered different personalities and will discover new ones along the way! I have an investment called SKILLS, and I would be glad to help you reach your long term GOALS. - Customer Support thru email, chat, and social media (Zendesk, Freshdesk. Salesforce, Shopify, Facebook Messenger & Instagram) - Team Lead - Order Management (Magento, Netsuite) - Quality analysis, Coaching & Real-Time Analysis (Google Forms, Google Sheets & Google Docs) - Scheduling (Google Calendar, Calendly) - Task Management (Trello, Monday.com) - Knowledge in Shopify - English Fluency (American English) - Proofreading - Editing and correcting grammatical errors, punctuation, etc. - English Tutoring - Lead Generation and Outreach - Admin I believe that it takes self-discipline and willingness to help businesses to grow and successfully fulfill their vision - whether it's gaining sales, having exposure, getting closer ties with their prospect customers, clients, or connections, processing orders with vendors & customers, and a bunch of it to mention. It's my great passion to lead, train people, keep working relationships in good shape, provide quality orders and commit high-quality service to clients across the globe. It would be a pleasure to work and get to know you soon.