Beverly E.

𝐀𝐛𝐨𝐮𝐭 𝐌𝐞: Hi, I’m Beverly, an Admin Assistant and Customer Support Specialist focused on helping businesses deliver fast, reliable, and high-quality customer experiences. With 8+ years supporting eCommerce brands, I help clients reduce response times, resolve customer concerns efficiently, and maintain positive customer relationships. I’m known for being organised, detail-oriented, and proactive in keeping operations running smoothly. Recognised by past clients as a skilled and reliable support specialist, I bring proven expertise in managing customer enquiries for Shopify-based stores, streamlining support operations, and enhancing overall customer satisfaction. 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫: -Faster response times across email, chat, and social media -Efficient resolution of customer issues, disputes, and chargebacks -Improved customer satisfaction and positive reviews -Accurate order handling and admin support to prevent errors -Consistent, professional communication that reflects your brand 𝐖𝐨𝐫𝐤 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬: Since 2017, I’ve supported eCommerce businesses by managing high-volume customer enquiries, handling PayPal cases and Shopify chargebacks, and ensuring smooth day-to-day operations. 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: -eCommerce & Order Management Shopify, AliExpress, Dropified, eBay, Wiio Dropshipping -Customer Support & CRM Zendesk, HubSpot, Gorgias, Re:amaze -Communication & Collaboration Slack, WhatsApp, Google Mail -Project & Task Management Asana -Reviews & Reputation Management Trustpilot, ProductReview -Data & Admin Tools Google Sheets (Google Workspace) -Disputes & Payment Handling Shopify Chargebacks, PayPal Cases 𝗜 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀 𝘁𝗵𝗮𝘁 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗿𝘂𝗻 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁𝗹𝘆 𝘄𝗵𝗶𝗹𝗲 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗵𝗮𝗽𝗽𝘆 𝗮𝗻𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗶𝗲𝗱. :)