Richard S.

Customer / Technical Support Representative (Phone, Email and Chat)

I have been in the call center industry for 10+ number of years working for various companies as a Customer Support and Technical Support Representative. I've worked as a Solutions Engineer where we handle escalated cases from worldwide customer among which are hardware or software and network related issues. My knowledge includes: • Troubleshooting problems with client\server applications, computers, and systems; • Communications with customers in solving cases; • Administering, Installing and configuring Server 2012/08/03; • Active Directory and Certificate Authority; • Printer management; • VOIP management; • Desktop Support; Windows 7 and 10; • Office 365 and GSuite management; • Business Grade antivirus management(AVAST). • HTML/CSS I am capable of providing email and phone support, and always determined to exert utmost effort which may include learning about your products, systems, and procedures to give the best service that your clients deserve.