Ahmed Salem Saad M.
Customer support and Sales
Hello there, this is Ahmed Salem, a native Arabic speaker from Egypt, and a customer support agent and sales specialist with over three years of experience. I've completed over 800 orders on Fiverr and Upwork, earning a 5-star review. I speak Arabic, English, and a little German. One notable client of mine is Clark Football Languages (During the World Cup Qatar 2022). مرحبا! أنا احمد سالم من مصر، طبيب امتياز، ومندوب خدمة عملاء ومبيعات ذو خبرة أكثر من ثلاث سنوات The services that I provide | الخدمات التى أقدمها - Customer support services in English and Arabic | خدمة العملاء باللغة العربية والإنجليزية - Sales agent | مندوب مبيعات - Call center agent | مندوب خدمة عملاء - Live Chat Customer Support | الدعم الفني عبر الدردشة المباشرة - Phone support | خدمة العملاء من خلال الهاتف - Email support | خدمة العملاء من خلال البريد الالكتروني - Medical interpretation | الترجمة الفورية الطبية - Social services interpretation | الترجمة الفورية الخاصة بالخدمات الاجتماعية - OPI interpretation | الترجمة الفورية من خلال الهاتف Experience: Worked as a customer support agent for: - Dermis Institute (A cosmetic clinic in Saudi Arabia) - BYT CNC (A Chinese company) - U2Connect Now (An Internet Service Provider in the USA) - Chauffeur Hub (a delivery company based in the UAE) - Thirmik (E-commerce store) - Cowlendar (Shopify app) - Big Digital Download (Shopify app) - SES-Trading Worked as an interpreter during: -Online meetings for ChooseLove - Family meetings - Research-related meetings - A simulated exam for master's students in Canada - Online meetings for FBS (cryptocurrency-related) - Online meetings for identity verification purposes - Business-related online meetings Why would you work with me? - English fluency - Native Arabic speaker from Egypt - A1 - A2 level of German - Extensive experience in customer support and sales - Proficient with CRM tools like Zoho, LiveHelpNow, Gorgias, and Zendesk. Orka, Kommo, etc - Proficient with tools like Notion, Clickup, Slack, Google Sheets, and Google Workspace. I also worked as an interpreter for LifeLine UK, where I received calls from various UK organisations, including job centres, Universal Credit, GP surgeries, hospitals, NHS services such as the smoke-free clinic, the Home Office, and the local council. Feel free to message me for more details.