Carlos M.

Project Manager | Customer Support Lead | SaaS & Tech Projects |

I’m Carlos M. Castillo – a bilingual (English/Spanish) business professional with over 7 years of experience in customer service, now focused on project management in tech and creative environments. I’ve built my career around clear communication, efficient operations, and team collaboration across borders. My most recent roles include: 🔹 Project Manager at Promo On 4th (Columbus, OH): Led branding and promotional product projects from concept to delivery. Managed designers, vendors, and stakeholders to ensure alignment with brand strategy. Utilized Trello, Airtable, and Slack to coordinate timelines, approvals, and logistics. 🔹 Project Coordinator at Advantive (SaaS/Tech): Supported SaaS implementations, software onboarding, and internal coordination. Collaborated with developers, product managers, and client teams to streamline go-lives, manage schedules, and ensure successful delivery of technical solutions. I bring a people-first approach to project management, combining my customer support roots with structured task execution, proactive communication, and a focus on results. Core Skills & Tools: Project Management (Agile-friendly, Remote Teams) SaaS Implementation & Client Communication Trello | Airtable | Google Workspace | Slack | ClickUp Salesforce | MS Office | Google Sheets Bilingual (English/Spanish) Communication Adobe Creative Suite & Canva (basic creative edits) Tech Setup: HP Pavilion x360, Windows 11 30 Mbps broadband (with 4.5G mobile backup) Power generator backup system Let’s connect if you need someone to organize your team, streamline communication, and keep your projects moving — all with professionalism and a positive attitude.