Sheinna F.
Customer Service Representative
Hello there, it' Sheinna Francisco. Versatile and highly adaptable employee with over 4 years of professional experience working in the customer service industry. I am a very reliable customer support and is able to utilize all my resources to provide excellent customer service experience. I have worked as a customer service representative, sales, technical and billing representative. I take pride in my communication skills and being able to handle any type of customer. I worked as a customer support agent in an ecommerce business with the roles of answering customer concerns like shipping inquiries via Zendesk and processing order changes, refunds and cancellations via Shopify.
Earnings and projects
An estimate from an earlier read
Last 6 months: $8.8k
Billed in all: $58,320$58k
$1.3k in the last 6 months
Across 15 contracts
Earnings, last 30 days
No data since Nov 5, 2026.
Skill rankings: Top 8% in Communication Skills
Ranked by MRR among everyone on Upwork with the skill.
- #11Laboratory Equipment Skills104 freelancers · 🇵🇭 #6Top 11%🇵🇭#6 of 15
- #167Communication Skills2,224 freelancers · 🇵🇭 #55Top 8%🇵🇭#55 of 797
- #847Zendesk5,908 freelancers · 🇵🇭 #446Top 14%🇵🇭#446 of 2,921
- #1,136Microsoft Office15,119 freelancers · 🇵🇭 #441Top 8%🇵🇭#441 of 5,200
- #1,270Technical Support11,267 freelancers · 🇵🇭 #648Top 11%🇵🇭#648 of 6,366
- #1,636Email Support14,954 freelancers · 🇵🇭 #962Top 11%🇵🇭#962 of 8,734
- #2,168Customer Support20,102 freelancers · 🇵🇭 #1,029Top 11%🇵🇭#1,029 of 9,124
- #3,724Customer Service37,168 freelancers · 🇵🇭 #1,816Top 10%🇵🇭#1,816 of 18,591