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Sheinna F.

Sheinna F.

Customer Service Representative

Hello there, it' Sheinna Francisco. Versatile and highly adaptable employee with over 4 years of professional experience working in the customer service industry. I am a very reliable customer support and is able to utilize all my resources to provide excellent customer service experience. I have worked as a customer service representative, sales, technical and billing representative. I take pride in my communication skills and being able to handle any type of customer. I worked as a customer support agent in an ecommerce business with the roles of answering customer concerns like shipping inquiries via Zendesk and processing order changes, refunds and cancellations via Shopify.

🇵🇭Cuartero, Philippines$5/hr90% JSS4.98 (7)Since Aug 2017

Earnings and projects

MRR (estimate)
≈$1.5k

An estimate from an earlier read

World#32,682 / 412k
🇵🇭Country#4,857 / 56.3k
Revenue, last 30 days
$1.5k

Last 6 months: $8.8k

World#30,441 / 412k
🇵🇭Country#5,012 / 56.3k
Total earnings
$55k

Billed in all: $58k

World#70,541 / 412k
🇵🇭Country#11,002 / 56.3k
Per project
$5.5k

$1.3k in the last 6 months

World#31,687 / 412k
🇵🇭Country#7,540 / 56.3k
Projects, last 6 months
7
0% fixed100% hourly
World#28,827 / 412k
🇵🇭Country#1,624 / 56.3k
Projects in all
10

Across 15 contracts

7% fixed93% hourly
World#201,802 / 412k
🇵🇭Country#17,209 / 56.3k

Earnings, last 30 days

$58.3k+$1.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$56k$57k$58k$59kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 8% in Communication Skills

Ranked by MRR among everyone on Upwork with the skill.

  1. #11Laboratory Equipment Skills104 freelancers · 🇵🇭 #6Top 11%
  2. #167Communication Skills2,224 freelancers · 🇵🇭 #55Top 8%
  3. #847Zendesk5,908 freelancers · 🇵🇭 #446Top 14%
  4. #1,136Microsoft Office15,119 freelancers · 🇵🇭 #441Top 8%
  5. #1,270Technical Support11,267 freelancers · 🇵🇭 #648Top 11%
  6. #1,636Email Support14,954 freelancers · 🇵🇭 #962Top 11%
  7. #2,168Customer Support20,102 freelancers · 🇵🇭 #1,029Top 11%
  8. #3,724Customer Service37,168 freelancers · 🇵🇭 #1,816Top 10%