Jannie May D.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

"Customer service is the new marketing. It's what truly differentiates one business from another." I believe exceptional customer service is the foundation of every successful business. Whether I'm assisting customers, managing social media, creating engaging designs, or maintaining accurate financial records, my goal is always the same—to help businesses operate efficiently, strengthen their brand, and build lasting customer relationships. With experience in customer service, social media management, graphic design, and bookkeeping, I provide dependable virtual support that allows business owners to focus on growing their business while I handle the day-to-day operations. ⭐ Customer Service Specialist (3 Years of Experience) Delivering professional, empathetic, and solution-focused support through multiple communication channels. Core Skills ☑️ Phone Support ☑️ Chat & Email Support ☑️ Customer Relationship Management (CRM) ☑️ Data Entry & Administrative Support ☑️ Excellent Written & Verbal Communication ☑️ Problem-Solving & Conflict Resolution ⭐ Social Media Manager Helping businesses increase their online presence through strategic content, consistent branding, and active community engagement. Services ☑️ Social Media Strategy & Content Planning ☑️ Content Creation & Scheduling ☑️ Copywriting ☑️ Community Management ☑️ Customer Engagement & Inbox Management ☑️ Brand Awareness & Audience Growth Platforms Managed Facebook Instagram LinkedIn X (formerly Twitter) Google Business Profile WordPress Tools Canva Meta Business Suite Buffer Hootsuite WordPress ⭐ Graphic Designer Creating professional and eye-catching visuals that enhance brand identity and engage target audiences. Design Services ☑️ Social Media Graphics ☑️ Marketing Materials ☑️ Banners ☑️ Logos ☑️ Flyers & Promotional Graphics ☑️ Invitations ☑️ Background Removal & Image Editing 📊 QuickBooks Bookkeeper ⭐Bookkeeping Services Maintaining organized and accurate financial records to support smooth business operations. ☑️ QuickBooks Online ☑️ Recording Financial Transactions ☑️ Bank Reconciliation ☑️ Accounts Payable & Accounts Receivable ☑️ Expense Tracking ☑️ Invoice Creation & Management ☑️ Financial Record Maintenance ☑️ Monthly Financial Reports Why Hire Me? ✔ Reliable and detail-oriented ✔ Strong communication and organizational skills ✔ Quick learner with a proactive mindset ✔ Able to work independently with minimal supervision ✔ Dedicated to delivering high-quality work on time ✔ Committed to helping businesses improve efficiency, customer satisfaction, and long-term growth Let's work together to streamline your operations, grow your online presence, and deliver exceptional experiences for your customers.