Jonalyn T.

Is your business growing faster than the systems, processes, and team structure behind it? I work as a Head of Operations, Fractional COO and strategic business operations partner to Founders and CEOs. I help growing companies identify where revenue, margin, customer value, and execution are being lost—then build the operating infrastructure needed to close those gaps. Businesses usually bring me in when: → The CEO is still connecting every department → Priorities are discussed but execution keeps slipping → Teams are working, but ownership is unclear → Revenue gets stuck between sales, delivery, billing, and follow-through → Reporting exists, but leadership still lacks operational visibility → Manual work and disconnected tools are creating unnecessary cost → The business needs senior operational leadership without another full-time executive My work spans business operations, revenue operations, process improvement, project management, customer experience, workflow automation, and AI-assisted operating systems. Depending on the constraint, I can help you: → Audit workflows and diagnose operational bottlenecks → Identify revenue, margin, and execution leakage → Translate strategy into priorities, owners, KPIs, and deadlines → Redesign cross-functional workflows and handoffs → Establish decision rights, SLAs, controls, and escalation rules → Build KPI dashboards and executive reporting systems → Create SOPs and accountability systems teams actually use → Implement Notion workspaces and company operating systems → Automate reporting, coordination, alerts, and recurring work → Strengthen customer experience, retention, and revenue protection → Reduce founder dependence and improve management cadence I have built operating systems across projects, hiring, customer experience, fulfillment, inventory, reporting, and cross-functional execution. My previous work includes: → Building infrastructure that supported team growth from 10 to 20 people → Reducing chargebacks from approximately 5 per week to 0–1 → Recruiting and operationalizing 10+ creative specialists → Building centralized Notion operating systems for projects, sprints, tasks, SOPs, hiring, and reporting → Implementing customer support, fulfillment, exception-management, and KPI systems → Connecting executive priorities to measurable outcomes, accountable owners, and consistent execution My approach is diagnostic—not tool-first: FIND the constraint. FIX the operating logic. BUILD the right infrastructure. COMPOUND the gains. I do not add software, dashboards, or automation for the sake of appearing sophisticated. I build only what improves revenue, margin, visibility, ownership, speed, quality, or operational leverage. If your company has strong demand and capable people but important work is still falling between the cracks, I can help you determine why—and build the operating infrastructure required to fix it. Operations Management Business Operations Business Process Improvement Business Process Management Project Management Business Strategy Process Optimization Workflow Automation Revenue Operations Change Management Organizational Development Standard Operating Procedure Notion Customer Experience Artificial Intelligence