Jonalyn T.

Founder Growth & Operations Partner | COO | AI Workflows & Systems

Your business is growing and has a potential to grow more but everything still depends on you. You are still the one connecting departments, chasing follow-ups, fixing broken processes, answering the same questions, checking whether things actually got done, and trying to figure out where growth is leaking. Your team is not committed and performing bare minimum. Your tools are everywhere. Your workflows are manual. And growth is starting to create more complexity than leverage. That is where I come in. I work with founders who need someone to take ownership, build the missing systems, and turn the company into something that can operate without the founder holding every moving part together. I build the teams, operating systems, and AI-enabled workflows your business needs next. Not as a VA nor as someone who waits for instructions. I step into the business, identify the constraint, decide what needs to change, build the system around it, and drive execution with the people responsible. What I Build ⭐ Operations & Founder Leverage Operating systems and workflows Ownership and accountability KPI dashboards SOPs and knowledge bases Team structure and hiring Project prioritisation Cross-functional execution Founder delegation systems Weekly operating rhythms ⭐ AI Workflows & Automation I use AI where it removes real operational friction. AI customer support workflows Automated KPI and reporting systems Meeting → action items → task creation AI-assisted SOP and knowledge retrieval Lead and customer research workflows Automated task routing and follow-ups Internal AI assistants for teams Founder decision-support dashboards Growth research and content workflows Automation across your existing tech stack The goal is not “more AI.” The goal is: - less manual work - fewer errors - faster decisions - better visibility - more output from the same team ⭐ Growth & Commercial Operations Retention, churn & LTV Customer journey and conversion Offer and commercial strategy Customer experience B2B and partnerships International expansion Growth experiments Commercial reporting Most Tools I Use Notion • ClickUp • Trello • Hubstaff • Airtable • Miro Shopify • Amazon • TikTok Shop Richpanel • Gorgias • Zendesk • Commslayer • ParcelPanel • Disputifier Slack • Google Workspace ChatGPT • OpenAI Codex • Claude Code • Gemini • Comet • Perplexity Github • Supabase • Streamlit • Docker Zapier • n8n • make The Outcome I help move businesses from: - Founder-dependent → operationally owned - Manual → automated - Reactive → measurable - Scattered tools → connected systems - Busy team → accountable team - More activity → better business performance If you need someone to wait for a task list, I am probably NOT your person. If you need someone who can look at the business, tell you what is broken, build what is missing, organise the team, and take ownership of getting it working... I’m your person. Send me your business, where things feel messy, and what still depends too heavily on you. I’ll tell you where I would start and what I would prioritise in the first 30/60/90 days. P.S. I mostly work direct to clients outside Upwork.