Andrea H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Suddenlink, Convergys and West W@H where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors, providing back-up cashiering during busy periods, Customer Service and data entry. Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 80 calls per day. In addition to this experience, I gained considerable customer service skills during Childcare Directing years. I also bring to the table strong computer proficiencies in MS Word, MS Excel, and CRM database applications and a year of college (business major). Skills: Data Entry, call center, cold calling, customer support, remote service, Payroll, Bookkeeping and accounting, email marketing, Freshdesk, HubSpot, CRM’s, MailChimp, SEO Analyst, and web design. I’m available to a new task and look forward to speaking with you.