Melissa Monette T.

Backend Operations & Administrative Support | Virtual Assistant

Helping entrepreneurs bring order to the chaos. Reliable, proactive, and systems-driven (just how you want your operations handled) Hey there! I’m Melissa, your behind-the-scenes Operations Business Specialist. With 8+ years of combined experience in administration, customer service, and online business support, I specialize in keeping things organized, efficient, and scalable. I’m here to help you optimize workflows, create SOPs, and keep your business backend running like clockwork, so you can focus on clients, growth, and strategy. My foundation as a Virtual Assistant gave me the hands-on expertise to implement, and now as an Operations Specialist, I bring the systems knowledge to make your business run smoother than ever. Here’s how I can help: 🔧 Operations & Workflow Support - SOP creation & process documentation - Workflow optimization & system setup - Project coordination 💬 Client & Admin Support - Email & calendar management - CRM updates & reporting - Client follow-ups & onboarding 📈 Business & Marketing Assistance - Content scheduling & coordination - Email campaign setup (ConvertKit, Mailchimp, Kajabi) - Social media coordination with your team 🛠️ Tools I work with: Google Workspace, Microsoft Office, Trello, Asana, Monday.com, Slack, Kajabi, ConvertKit, Shopify, Canva, Loom, and I’m a fast learner with new systems. I’m the kind of OBS who: ✔ Thinks ahead and spots inefficiencies before they become problems ✔ Keeps your systems and workflows organized ✔ Supports your growth by managing the backend ✔ Gets things DONE without hand-holding ✨ What clients say: “Melissa is a fantastic addition to our team!” “A breath of fresh air, proactive and reliable.” “Fast learner, efficient, and adaptable.” If you’re ready to get your operations streamlined and your time back, let’s connect. I’ll handle the backend while you stay in your zone of genius. Cheers, Melissa 😉