Melissa Monette T.

I help keep the behind-the-scenes work organized, moving, and taken care of. I'm Melissa, an Operations & AI Support Specialist with 8+ years of combined experience in administration, customer support, and business operations. I support business owners and teams with the day-to-day work that keeps things running - organizing information, coordinating tasks, maintaining systems, documenting processes, following up on details, and helping turn ideas and instructions into completed work. I'm comfortable stepping into existing workflows, learning how things are done, and finding practical ways to make the work easier and more organized. I also use AI tools where they genuinely help with research, documentation, information processing, and repetitive tasks. What I can help with: ⚙️ Operations & Backend Support - Day-to-day operational support - Task and project coordination - Workflow and process support - Tracking deadlines, follow-ups, and outstanding items - Data entry, organization, and cleanup - CRM and system updates - Research and information gathering 📋 Systems & Documentation - SOP creation and updates - Process documentation - Checklists and trackers - Organizing scattered information - Turning Looms, voice notes, and instructions into clear documentation - Keeping internal systems and resources organized 🤖 AI-Assisted Work - Research and information processing - Summarizing documents, emails, and notes - Drafting and organizing content - Creating reusable prompts and templates - Using AI to speed up repetitive administrative work - Finding practical ways to incorporate AI into existing workflows 📩 Executive & Client Support - Email and calendar support - Client communication and follow-ups - CRM management - Customer support - Reporting and tracking - General administrative assistance - Coordination with clients, vendors, and team members How I work: I don't need everything broken down into tiny steps. Once I understand what needs to be accomplished and how you want things handled, I can take care of the details, keep the work organized, and follow through. I'm naturally detail-oriented and like keeping things clear and documented. If I notice something that needs clarification, follow-up, or attention, I'll flag it rather than letting it sit. I'm also comfortable learning new tools and adapting to the way each business operates. Tools I work with: Google Workspace, Microsoft Office, Slack, Trello, Asana, Monday, ClickUp, Kajabi, ConvertKit, Canva, Loom, ChatGPT, Claude, and other business platforms. If you're looking for someone reliable to help manage the details, keep your backend organized, and make sure things get done, I'd be happy to connect. Cheers, Melissa 😉