Arielyn Marie D.

I bring 7 years of extensive customer service expertise and hold a degree in Marketing Management. With 6 years as a dedicated virtual assistant to a CEO, I managed emails, drafted documents, streamlined quotation processes, and ensured timely order fulfillment through effective supplier coordination. My proficiency extends to remote tasks, including QUICKBOOKS-based bookkeeping, generating estimates and invoices, and managing billing correspondence. Notably, I played a pivotal role in a startup, handling diverse responsibilities and becoming the backbone of operations. In my BPO career, I rapidly progressed from an agent to a Subject Matter Expert, and within just a month, I advanced to the position of Trainer, both of which involved the responsibility of guiding and supporting a group of agents. In a separate company, I achieved the milestone of becoming a Team Coach, further highlighting my leadership and mentoring abilities. I am a results-driven professional with a proven track record of accomplishments, embodying a collaborative spirit, adaptability, and a passion for continual growth.