Luis Camilo R.
Tech Support & CX Pro | AI-Savvy and Team Leader (10+ Yrs)
Tech-savvy | Human-first | Results-driven I'm Luis, a freelance support and operations specialist with over 10 years of experience helping SaaS, EdTech, and digital-first companies streamline the way they onboard users, handle customer support, and build scalable workflows. I help companies grow by improving the way they serve, teach, and connect with their users. My signature? A human-first, agile mindset focused on building smart, useful solutions, fast, and with heart. I’m fluent in English and Spanish, if you’ve got a product, a team, and a big idea that’s ready to grow, let’s make it happen.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $27k
Billed in all: $182,250$182k
$5.4k in the last 6 months
Across 6 contracts
Across 41 contracts
Earnings, last 30 days
Skill rankings: Top 0.54% in Email Communication
Top 1% in 7 of 14 skills, ranked by MRR among everyone on Upwork with the skill.
- #5Zendesk API115 freelancers · 🇨🇴 #1Top 4%🇨🇴#1 of 2
- #7Social Customer Service1,137 freelancers · 🇨🇴 #1Top 0.62%🇨🇴#1 of 25
- #13Lead Management856 freelancers · 🇨🇴 #2Top 2%🇨🇴#2 of 23
- #14Product Knowledge2,128 freelancers · 🇨🇴 #2Top 0.66%🇨🇴#2 of 29
- #14Communication Etiquette1,807 freelancers · 🇨🇴 #1Top 0.77%🇨🇴#1 of 18
- #21Ticketing System1,296 freelancers · 🇨🇴 #1Top 2%🇨🇴#1 of 11
- #32Human Resource Management2,062 freelancers · 🇨🇴 #2Top 2%🇨🇴#2 of 35
- #35Tech & IT2,238 freelancers · 🇨🇴 #2Top 2%🇨🇴#2 of 33